This privacy policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the service, and informs you of your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of your information in accordance with this privacy policy.

Interpretation and Definitions

Interpretation

Words with the first letter capitalized have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this privacy policy:

• Account means a unique account created to allow you to access our Service or certain parts of it.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for the election of directors or other governing authority.

• Company (referred to in this Privacy Policy as “the Company”, “we”, “us” or “our”) refers to RatioTrack.

• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among their many uses.

• Country means: Quebec, Canada

• Device means any device that can access the Service, such as a computer, a mobile phone, or a digital tablet.

• Personal Data (or “personal information”) means any information relating to an identified or identifiable individual.

  We use the terms “personal data” and “personal information” interchangeably, except where a law uses a specific term.

• Service means the website.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.

• Usage Data means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website means RatioTrack, accessible from ratiotrack.com .

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collection and Use of Your Personal Data

Types of Data Collected

Personal data

When using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

• Email
• First and Last Name

Usage data

Usage data is collected automatically when using the service.

Usage data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the service through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, your mobile device’s IP address, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or access it through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies we use include beacons, tags, and scripts to collect and track information, as well as to improve and analyze our service. The technologies we use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags, and single-pixel GIFs) that permit the Company, for example, to count users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with your consent. You may withdraw or modify your consent at any time using our cookie preference management tool (where available) or through your browser or device settings. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both session cookies and persistent cookies for the purposes described below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Managed by: us

  Purpose: These cookies are essential to provide you with the services available through the Website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we use them only to deliver those services.

• Cookie Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Managed by: us

  Purpose: These cookies are used to determine whether users have accepted the use of cookies on the Website.

For more information about the cookies we use and your choices regarding them, please refer to our Cookie Policy or the cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use personal data for the following purposes:

• Provide and maintain our Service, including to monitor the usage of our Service.
• To manage your account: manage your registration as a user of the Service. The personal data you provide may give you access to different features of the Service that are available to you as a registered user.

We may share your personal data in the following situations:

• With Service Providers: We may share your personal data with Service Providers to monitor and analyze the use of our Service, as well as to contact you.
• In connection with business transfers: We may share or transfer your personal data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business by another company.

Retention of Your Personal Data

The Company will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Where possible, we apply shorter retention periods and/or reduce the identifiability of data by deleting, aggregating, or anonymizing it. Unless otherwise indicated, the retention periods below represent maximum durations (“up to”), and we may delete or anonymize data earlier when it is no longer necessary for the intended purposes. We apply different retention periods depending on the categories of personal data, based on the purpose of processing and legal obligations:

• Account Information

  • User accounts: retained for the duration of your account relationship, as well as up to 24 months after account closure to handle any post-termination inquiries or resolve disputes.

• Customer Support Data

  • Support requests and correspondence: retained for up to 24 months from the ticket closure date to handle follow-ups, ensure service quality tracking, and defend against potential legal claims.
  • Chat conversation transcripts: retained for up to 24 months for quality assurance and staff training purposes.

Usage Data is retained in accordance with the retention periods described above and may be retained longer only when necessary for security, fraud prevention, or legal compliance purposes.

We may retain personal data beyond the periods indicated above for various reasons:

• Legal obligation: we are required by law to retain certain data (for example, financial records for tax authorities).
• Legal claims: data is necessary to establish, exercise, or defend legal rights.

You may request information about how long your personal data is retained by contacting us.

When the retention periods expire, we securely delete or anonymize personal data in accordance with the following procedures:

• Deletion: personal data is removed from our systems and is no longer actively processed.
• Backup retention: residual copies may remain in encrypted backups for a limited period in line with our backup retention schedule and are only restored when necessary for security, disaster recovery, or legal compliance purposes.

Transfer of Your Personal Data

Your information, including personal data, is processed at the Company’s operating offices and in any other places where the parties involved in processing are located. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those of your jurisdiction.

Where required by applicable law, we will ensure that international transfers of your personal data are subject to appropriate safeguards and, where applicable, additional measures. The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organization or a country unless adequate controls are in place, including regarding the security of your data and other personal information.

Deletion of Your Personal Data

You have the right to delete your personal data or to request that we assist you in deleting the personal data we have collected about you.

Our service may allow you to delete certain information about you directly from within the service.

You can update, amend, or delete your information at any time by logging into your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correction of, or deletion of any personal data you have provided to us.

Please note, however, that we may be required to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company.

Security of Your Personal Data

The security of your personal data is important to us, but it is important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Children’s Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may require your parent’s consent before collecting and using that information.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will update the “Last updated” date at the top of this privacy policy.

We recommend that you review this privacy policy periodically to stay informed of any changes. Changes to this privacy policy become effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, you can contact us:

• By email: forguesmarcantoine6@gmail.com
• By visiting this page on our website: https://ratiotrack.com/contact